Cancellations & Refunds
Cancellations with no future plans to reschedule will be refunded in full, minus $50.00 to cover credit card processing and other fees*, as long as notice is provided at least 48 hours prior to the time of the appointment. Examinations are not double-booked, the appointment time is reserved at the time of the deposit, which prevents booking of other clients for that time slot. Cancellations, including no calls and no shows, without 48 hours notice will not be refunded and the deposit will be forfeited. *These fees are collected by the credit card processor at the time of the booking and are not refundable regardless of the reason.
Rescheduling
Life happens. If you need to reschedule, contact me at least twenty-four hours prior to your appointment and I will get your appointment rescheduled to a date and time that works for all parties. The deposit will be continued without issue. Emergency situations that occur outside of the party's control will be considered on a case-by-case basis. Please let me know as soon as something happens if it will impact your ability to keep your appointment.